Jobs

1. Lead Generation Rep. (8 nos) – CODE 190801

No. of positions 8 ( Japanese speakers, Mandarin Speakers, Cantonese speakers, English speakers)


2. Customer Service Representatives. (100 nos) – CODE 190802

  • Working hours : 7:00 – 24:30 ( working with shift) ( 9 hours including lunch break)                             
  • Might be changed to 24 hours shift in the future IF the client request.
  • Day off : 2 days off per week ( mandatory to work Sat and Sun )
  • Salary Package : 7,600 – 8,500 (including all allowances) *depends on experience
  • Probation : 6months
  • Annual leave : 14 days ( eligible to use after probation finish)
  • Sick leave : 14 days (eligible to use from first month)
  • Airport pick up provided
  • Medical card
  • 2 weeks hotel stay
  • Reimburse the flight ticket up to 1000RM

3. Data Analyst – Asst. Manager & Manager level. (6 roles) – CODE 190803


4. Senior Analyst – DRACODE 190804

  • FUNCTION        :          GBS
  • LOCATION       :            GBS
  • JOB GRADE     :            35

PURPOSE STATEMENT

The Senior Analyst in DRA is responsible to lead & deliver projects in the area of Data, Reporting, Visualization & Advanced Analytics as assigned by the Team Manager or Practice Head. In addition to this, the candidate is expected to be an SME in any one of the areas of Operations / Sales & Marketing / Finance / HR Analytics

PRINCIPAL ACCOUNTABILITIES

  • The candidate is expected to lead and / or support 2 to 4 projects in the area of BI & Analytics
  • The candidate would be expected to engage and manage the stakeholders for the delivery of assigned projects
  • The person is expected to be able to communicate & work with global stakeholders and should be able to translate business requirements & solutions into BI / Analytics solutions and requirements
  • The candidate would be assigned a business monetary value target which (s)he is expected to achieve it by delivering projects leading to reduced cost or increased revenue / margins for the supported business
  • The incumbent would follow agreed processes and deliver with a continuous improvement mindset to delivery projects within SLA and efficiently
  • The person would be expected to coach junior team members in functional / analytical domains and would be the lead to drive the GBS – DRA culture and ways of working

REQUIREMENTS

Role Specific
  • Educational qualifications: Graduate in Engg / Stats / Econ / Maths
  • A minimum of 7 years of overall experience with 5 years hands-on experience in BI / Analytics delivery in t he domains of Operations / Sales & Marketing / Finance / HR
  • Hands-on expertise in SPSS, SAS, R & Python  along with deep knowledge of analytics data prepration, analysis & modelling
  • Experience in Qlik, Tableau, Microstrategy, Power BI along with an understanding of UI / UX tools will be prefered
  • Exposure to RDBMS tools like SQL, Oracle along with SAP and Cloud / Big Data tools will be an added advantage
  • A couple of years experience in handling global stakeholders and project management
  • Advanced working knowledge of MS Office tools like Excel, Access, PowerPoint
Interpersonal
  • Dealing with ambiguity & managing outcomes / support needed diplomatically
  • Building strong working partnerships with stakeholders
  • Ability to independently deliver projects and derive business value
  • Has a consulting mindset and works cross-functionally
Culture
  • Acts commercially and is consumer centric
  • Collaborates and influences
  • Develops leaders and teams
  • Drive and own results
  • Thinks strategically and prioritizes
  • Ambitious, courageous and resilient

5. Analyst – DRACODE 190805

  • FUNCTION        :            GBS
  • LOCATION       :            GBS
  • JOB GRADE     :            34 Asst. Manager

PURPOSE STATEMENT

The Senior Analyst in DRA is lead & deliver projects in the area of Data, Reporting, Visualization & Advanced Analytics as assigned by the Team Manager or Practice Head. In addition to this, the candidate is expected to have exposure to one of the areas of Operations / Sales & Marketing / Finance / HR Analytics

PRINCIPAL ACCOUNTABILITIES

  • The candidate is expected to lead and / or support 1 to 3 projects in the area of BI & Analytics
  • The person is expected to be able to engage with global stakeholders and should be able to translate business requirements & solutions into BI / Analytics solutions and requirements
  • The candidate would be assigned a business monetary value target which (s)he is expected to achieve it by delivering projects leading to reduced cost or increased revenue / margins for the supported business
  • The incumbent would follow agreed processes and deliver with a continuous improvement mindset to delivery projects within SLA and efficiently
  • The person would be expected to be a buddy to junior team members and should embody the GBS – DRA culture and ways of working

REQUIREMENTS

Role Specific
  • Educational qualifications: Graduate in Engg / Stats / Econ / Maths
  • A minimum of 4 years of overall experience with 2 to 3 years hands-on experience in BI / Analytics delivery in t he domains of Operations / Sales & Marketing / Finance / HR
  • Hands-on expertise in SPSS, SAS, R & Python  along with deep knowledge of analytics data prepration, analysis & modelling
  • Experience in Qlik, Tableau, Microstrategy, Power BI along with an understanding of UI / UX tools will be prefered
  • Exposure to RDBMS tools like SQL, Oracle along with SAP and Cloud / Big Data tools will be an added advantage
  • Exposure in handling global stakeholders and project management will be useful
  • Advanced working knowledge of MS Office tools like Excel, Access, PowerPoint
Interpersonal
  • Managing outcomes / support needed diplomatically
  • Ability to independently deliver projects and derive business value
  • Building good working partnerships with stakeholders
  • Is a team-player
Culture
  • Acts commercially and is consumer centric
  • Collaborates and influences
  • Develops leaders and teams
  • Drive and own results
  • Thinks strategically and prioritizes
  • Ambitious, courageous and resilient

6. Lead Development Representative (LDR)CODE 190806

What You’ll Do

You will respond to Cisco customer inquiries and qualify all leads with the intent to book sales.  In addition, you will lead engaging and relevant conversations with the customer, partner and other resources to close all opportunities up to $10K in all segments by matching Cisco products and solutions to solve the customers’ business objectives.  

Continuous Learning

  • Complete new hire onboarding and 12-weeks of milestones with success in keeping a level of progress equal to or beyond peers
  • Participate in organized new training to further expanding your knowledge and skill set around Cisco’s products and solutions in response to a changing environment and new developments
  • Proactively focus on keeping up-to-date on changes in the marketplace impacting Cisco’s customers using social learning, i.e., news, trends, knowledge enhancements from  websites on Cisco products/solutions, etc.
  • Regular one-on-one sessions with Sales & Program Managers to review improvements, trends, and performance

Lead Qualification (Qualify)

  • Respond to customer inquiries with qualifying questions for possible opportunities
  • Efficiently and correctly understand if the customer is valid/ready to purchase.  If not, re-route (as out of scope) or place on nurture journey 
  • Engage customer and qualify by applying thresholds and criteria and create opportunity for potential booking
  • Generate new opportunities through participating in chats, calls, web forms, social media, and Callbacks

Opportunity Management (Develop & Close)

  • Continue relevant conversations with the customer and partner stakeholder(s) to ensure that the customer needs are solutioned into tangible Cisco products, services, and licenses
  • Engage with the customer, partner and other Cisco resources (GVE, etc), and N3 resources (i.e., CSS) to accelerate opportunities and bookings.
  • Maintain a healthy, accurate pipeline by making regular updates to the opportunity related to the customer needs and the Cisco solution 
  • Review and listen to feedback on weekly performance; and deliver observational feedback on the customer experience

How Will We Measure Success?

Sales Results Metrics

  • Closed Sales Vs Goal – This is the number and value of deals you have won compared to your goal.

Sales Activity Metrics

  • Number of Activities – Number of activities (e.g. dials, emails) you performed in a given time period.
  • Activity Efficiency Ratio – Ratios of “Calls, calls connected, meetings scheduled, meetings occurred, etc. to number of opportunities created

Pipeline Management Metrics

  • Value of open opportunities in your pipeline over time, broken down by stage, which is a leading indicator if you have enough pipeline to meet your booking goal.
  • Number of newly created opportunities in the pipeline compared to the number that have left as Won/Lost Deals, which is a leading indicator of how many deals you will close.
  • Won/Lost Analysis by Oppty Close Date – Number and value of deals you have won compared to your goal, which is a leading indicator on  your ability to hit your number.
  • Health of Pipeline – Number of deals which have an expected book date in the past, number of deals which have an expected book date within x days, but are in Stage x.

7. Relationship Manager, Priority Clients

JOB PURPOSE
Inbound NTB/ETB sales
• To proactively address walk-in NTB clients (any segment) sales needs; Pull generated from ATL/online, catchment campaigns, word of mouth.
• Activate NTB clients, and set up and educate clients on remote channel usage i.e: online, Client Centre, ATM; Hand over client to Priority or Business Banking Team if required.
• To proactively upgrade and convert ETB PsB clients to qualified Priority Banking client via AUM top up
Inbound ETB Service-To-Sales
• To proactively address walk-in ETB clients (any segment) sales needs (may be from Service To Sales); Service client on initial request and broaden to Next Best Conversation based on ETB analytics.
• Direct and educate walk-in clients to use self-serve channels, and handle service requests via low-counters where requested by clients, actively seek Service to Sales opportunities.

KEY RESPONSIBILITIES
eepening Activities
Listen, explain & sell (in person)

• Understand needs of walk-in clients by actively providing quality, efficient after sales services.
• Proactively explain respective banking proposition that fits Clients ingoing Needs/anchor products, e.g: CASA, Mortgage, CC, BC CASA.
• Proactively refer for specialised needs; e.g: simple wealth products.

Deep sell (in person)
• To maximise cross sell opportunities by immediately broaden the conversation to include fuller bundle
• Actively refer to Business Banking Acquiring Team for BC lending needs, e.g: debit & credit card (individual)

Prepare, set up, & activate
• Ensure required documents are available when in need by :
• Compiling required documents
• Conduct CDD
• Opening of new account / activate products
• Tag clients to the right segment.
• Refer respective business clients to BC Banking Team and Affluent to Priority Banking Team.
Service
• Actively fulfil basic service need and pass on rest to Client Centre or CSM.

KEY MEASURABLES :
• To achieve agreed revenue and new sales targets.
• Agreed service standards to customers.
• 100% Operation control under operation risks guidelines and sales compliance.
• To cascade and live the values.
• To undertake special projects / assignments.
• Non compliance and control weaknesses inherent in the selected samples are detected and duly reported
• No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping
• No overdue Control Sample Testing (CST).
• Maintaining robust controls and monitoring actions

TALENT, RESOURCES & SKILLS:
Skill requirements
Product broadening

• Basic banking products knowledge – CASA, Mortgage, PL, Credit Cards & Simple Wealth
• Market and competition knowledge

Client engagement
• Closing deals
• Ability to drive and manage client interaction
• Good communication & presentation skills
• Negotiation and objection handling
• Client training on digital solutions

Journey completion
• Discipline and good time management to handle client needs
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of CDD principles

9. Cash Managemnrnt Operations GBSMY

JOB PURPOSE

• To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM).

• To discharge operational duties of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met

• To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.

• To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients.

• To implement quality initiatives and activities of the division in accordance to the Group’s Quality System.


KEY RESPONSIBILITIES

• Assist the Manager in consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgments.

• Primarily process within the TAT agreed with CPC in the SLA and also other functions as requested by the Team Manager

• Assist the Manager in managing the cost budget allocated to the team by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage.

• Assist in managing the operational risk of the team to avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.

• Support the roll-out of appropriate quality management systems in the team to measure the qualitative performance of the team / individuals, facilitate improvement initiatives and help cultivate a “Service Excellence” culture among the team members.

• Verify transactions processed by Officer and authorize those that fall within own-delegated release authority.

• Checking of and/or approving customer instruction against CMO system.

• Assist the team manager in overseeing the daily operations of the team and contribute towards meeting the team’s objectives.

• Ensure that the set productivity targets (efficiency, accuracy, etc.) and processing turnaround standards are achieved (within own area of responsibility).

• Contribute to the development of Officer and Senior Officer by guiding, coaching, motivating, supporting and assisting selected number of Officer and Senior Officer.

• Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)

• Ensure due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates.

• Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMO Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports.

• Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently.

• Any ad-hoc roles changes will require Head of Department or Manager’s approval before assuming new role temporarily or permanently in line with segregation of duties.

KEY MEASURABLES

• Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output.

• Meeting of own performance objectives and contribute in achieving the team’s objectives.

• Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set.

• Coaching selected team members to achieve the desired level of productivity and competency.

• Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management.

• Complete non-routine assigned task (e.g. testing, BCP) within the set deadline.

• No complaints from customers related to poor and indifferent service attitude and discourtesy. To pick up calls by 3 rings using standard script and practice standard code of SQ one bank.

• Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management.

• No major adverse findings from internal auditors or external auditors including quality audits.

• Higher productivity as staffs understands and subscribes to total Quality concept.

• Higher efficiency in CMO systems processing and improved work procedure via continuous system enhancements and revised work procedures.

10. Client Centre Executive SG

The Role Responsibilities
• This is pure tele-sales role and the job holder will be expected to drive sales conversion to have successful closure through the phone for customer based in Singapore.
• To achieve sales target as applicable
• The role will involve engagement with both Existing To Bank(ETB) and New To Bank (NTB) clients to promote cross sell or up sell unsecure products (Personal Loan / Credit Card).
• Adhere to daily working schedule
• Actively share feedback on the sales process / functionalities of sales dialler to help improve program performance.
• Ensure all relevant dispositions and notes are updated in system
• Own end to end sales process to ensure that client request is fulfilled.
• Work closely with team leader to develop and implement sales plan to achieve targets.

Our Ideal Candidate
• Candidate must possess at least a Primary/Secondary School/SPM/”O” Level, any field.
• Required language: Fluent in English is essential
• At least 1-2 year(s) of working experience in sales or service is preferred. Prior experience in telesales / inbound sales is a plus.

Basic Salary
Between RM2,500 to RM4,500 per month.

Target Hiring
25 Headcount by 31 December 2019

11. PB RM Acquisition

JOB PURPOSE
In/outbound ETB advice & sales

• To proactively acquire portfolio of Priority Clients besides Personal clients.
• Actively acquire liabilities from ETB client for new to Priority
• Engaging & deepening Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists.
• Meeting clients when required.
• Prepare and educate clients to interacting via online, Client Centre

NTB referrals from clients
• Actively acquire and activate new Affluent/potential Affluent clients referred from ETB clients directly to Priority Banking Relationship Manager for liabilities AUM growth
• Provide advice to Personal Clients approaching Bank for Priority Banking Services.

KEY RESPONSIBILITIES

SALES / PRODUCTIVITY MANAGEMENT
• A need based approach to source New to Bank (NTB) Priority Banking customers and engage the customer for new Business and refer Priority AUM qualified client back to branch managed RM channel.
• Deliver sales targets to meet new business and acquisition goals.
• Conduct extensive marketing and systematic Telemarketing on leads provided and if needed, account management activities in bringing up the AUM qualified criteria.
• Participate in Priority and Commercial Clients (CC) activities, i.e. market outlook seminars, lifestyle events, year –end gathering and etc to acquire new to bank customers and referrals while exploring opportunity to upgrade existing bank customers to qualified Priority customers.
• Participate in sales promotion and activities to achieve/exceed defined sales targets.
• Prepare and consolidate accurate reports on sales activities.

CUSTOMER EXPERIENCE
• Engage Priority and potential customers through 100% leads activation.
• To improve Products per Customer (PPC) rate through digital solution penetration.
• Responsible in building an information database on PIC customers to support relationships building and cross-selling efforts.

KEY MEASURABLES :

• To achieve agreed revenue and new sales targets.
• Agreed service standards to customers.
• 100% Operation control under operation risks guidelines and sales compliance.
• To cascade and live the values.
• To undertake special projects / assignments.
• Non compliance and control weaknesses inherent in the selected samples are detected and duly reported
• No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping
• No overdue Control Sample Testing (CST).
• Maintaining robust controls and monitoring actions

TALENT, RESOURCES & SKILLS:

Skill requirements
Product broadening

• Enhanced multi-product Priority knowledge
• Market and competition knowledge
• Possess all relevant investment & insurance certifications and licensing

Client engagement
• Presentation and soft skills tailored to engaging Affluent Clients
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Good communication & presentation skills
• Negotiation and objection handling
• Client training on digital solutions

Journey completion
• Discipline and good time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of Priority CDD principles
• Interpersonal and complaint handling skills
• Bank’s product knowledge
• Understanding of policies and procedures
• ABM rules / Bank Negara FEA regulations
• Branch Operations Manual (WEBOM) /MIC/ group circulars/bank policy and tariff of charges

12. Client Centre Executive NTB

RESPONSIBILITIES:

This is an individual contributor role with responsibility to contact and engage clients as per assigned client list. This is a pure sales role and the jobholder will be expected to drive sales conversion to have successful closures. The role will involve engagement with both ETB and NTB clients to drive deepening and acquisition. Client Centre Officer – Sales is expected to drive and ensure sales targets are met by establishing contacts and promoting product benefits thereby cross selling or up selling products

Strategy
• Support deepening and acquisition within personal client segment
• Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration
• Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both ETB and NTB clients
• Ensure prompt and timely call backs are made to clients as committed
• Apply skills learned via training programs to drive needs based conversations
• Develop a deep understanding of various products offered and process as relevant

Business
• Achieve sales target as applicable
• Achieve all parameters sets as a part of job objective like Conversion rate, New sales revenue, Balance Product mix etc
• Optimise campaign wise conversion rate, maximise agent occupancy and conversion rate on referrals from online and other channels
• Adhere to daily working schedule

13. IT SECURITY MANAGER

DIVISION / DEPARTMENT
IT Risk, Security & Compliance Services/ISD

ROLE SUMMARY

  1. Responsible for management of MCIS IT Security – System, Infrastructure and Application Security Administration.
  2. Cultivate and maintain IT security awareness.
  3. Evaluate and enhance IT security architecture.
  4. Support the development and implementation of IT Strategic Plan.
  5. Plan, organize, review and recommend on matters pertaining to IT security.
  6. Encourage and implement compliance with appropriate standards, procedures and controls for information security.
  7. Regular review and ensure compliance to audit requirement, BNM guidelines, legal and regulations.
  8. Point of contact for any IT audit related matters.
  9. Access and analyze risk on IT security task-related subject matters.
  10. Coordinator for IT Risk Management on Micro TRP and Macro TRP.
  11. Any other task assigned by HOD

MAIN RESPONSIBILITIES

  1. IT Strategic Planning
    Provide strategic and tactical planning, development, evaluation and co-ordination of IT Security.
    Support the development and implementation of IT Strategic Plan, IT Security Architecture and Best Practices.
  2. Threat and Vulnerability Management
    Conduct periodic vulnerability assessment of the IT application systems, system management, network and communication infrastructure, and security infrastructure.
    Analyze the logs of the various systems including firewalls, intrusion detection/prevention systems, etc for initiating preventive and/or corrective measures.
    Identify protection goals, objectives and metrics consistent with IT and corporate risk management strategy.
    Continuously monitor, measure, and report security posture to management.
  3. Identity and Access Management
    Ensure that process exist in the company for the creation, modification, access privileges and deletion of user id. Conduct review to assess that the access privileges are on the basis of need to know.
  4. Communications and Relationship
    Advise management of risks and best security practices
    Work with business management to prioritize security initiatives and spending based on appropriate risk management and/or financial methodology.
  5. IT Security Policies and Procedures
    Manage the development and implementation of IT security policies, standards, guidelines and procedures to ensure on-going maintenance of security.
    Physical protection responsibilities will include asset protection, access control systems, etc.
    Information protection responsibilities will include network security architecture, network access and monitoring policies, employee education and awareness, etc.
  6. IT Risk Management and Compliance
    Conduct regular review and vulnerability testing on application systems, system management, network and communication management to ensure compliance to BNM Guidelines, audit guidelines, IT Security Policy, Procedures and Standards.
    The incumbent will act as the coordinator for Macro- and Micro-TRP by ensuring risk identification, analysis, control and mitigation activities are carried out.
    Ensure proper documentation on critical IT systems and services to facilitate disaster recovery.
    Work and adopt G-ITR best practices to include in IT Security setup
  7. Incident Management
    Oversee incident response planning as well as the investigation of security breaches, and assist with disciplinary and legal matters associated with such breaches as necessary.
    Prioritize and resolve the security incident and service request within the agreed service level.
  8. Consultation Services
    Work with external consultants or IT security service providers as appropriate for security audit and solution.
    Provide support to the other IS support teams in security design and solution.
    Recommend security solutions to strengthen and secure the business environment towards more effective and increase competitive advantage.
    Participate in systems design to ensure implementation of appropriate security policies; evaluate the security posture of computers and networks.
  9. Talent Management
    Identify and recruit people with the right skill set and mindset for security administration.
    Identify competencies and training needs of the IT security staff
    Train and develop IT security staff
  10. Leadership
    Works cooperatively foster team work using effective communication and helping peers and subordinates to meet projects and service expectations.